| 22 October |
A few minutes to vent. |
About two weeks ago, the kids and I visited a Halloween store in the town I work and we shopped around for costumes. The kids tried some on but we didn’t make any purchases that night because they wanted to think about it. My daughter decided on the costume she wanted, so Saturday we went to head back to buy it. Instead of going to the same store, we went on their website to find other locations and there was one about the same distance away, in Springfield, MA and another one in Wethersfield, CT which we went to last year. We hadn’t been to Springfield area in awhile so we took the ride.
We arrived at the Mall, went inside and walked the entire length to find that the store was not in the mall as the website had told us. We thought that maybe it was in the neighboring shopping plazas; we drove around and did not find it. We tried the mall again, thinking maybe it was on the outside of the mall. I saw a security guard driving around in his little white pick-up, I flagged him down and asked, “I’m looking for the Spirit Halloween store, do you know where it is?” He replies, “I’m sorry ma’am, they’re not here this year.” “WHAT?!?!” At this point, we have wasted about 2 hours, I wasn’t very happy but I wasn’t angry…. yet!
We get back on the highway and headed towards Wethersfield, a good 40 min. ride. Get off at our exit, pull into the plaza and the store is EMPTY!! Now, I’m angry!! We ended up going back to the original store to make our purchase. I really wish I didn’t have to buy anything from them but we had looked at the other party stores along the way and didn’t find what we had been looking for. We wasted our entire afternoon and a few galloons of gas looking for stores that didn’t exist thanks to their poorly updated website.
This afternoon they’re getting an angry email from a disgruntled customer.
